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Terms and conditions

Shipping

Your product will be shipped when payment reflects in our bank account.

Returns

If you are not satisfied with your FEMKE purchase, you may return your product only if it is still unused and in its original packaging.

To qualify for a return, an email must be sent to info@femke.co.za within 7 days of receipt. Your email must please have the following information: your name, address, order number and reason for return.

The item must be couriered back to us within 3 days after you have received our email response.

When an unwanted item is returned, and no error was made by Femke Design Studios, then the cost of delivery will be for the client’s own expense. If any mistake was made by Femke Design Studios and the item was faulty or delivered incorrectly, then we would gladly refund you for the cost of your return.

Please note that we reserve the right to refuse any goods returned outside the time limit stated.

Uniqueness of each product

Please remember that leather is a natural product and for this reason, all leather products will have unique markings on them. These markings should not be considered as defects. Instead, they give all leather products a unique identity. The natural markings on leather products are what makes leather items so genuine and authentic.

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